FAQ

FAQ

How do I place an order?

1. Browse through our Products

2. Add the products you like to your Wish List

3. Request a Quote by filling in the ‘Quote Me’ section and clicking the ‘Send’ button.

4. Our team will get back you with a written quote detailing availability and the total price for your selected hire items including a delivery fee if needed.

5. Confirm your order by placing a deposit. Payment details will be provided on your quote.

Is there a delivery fee?

Yes. Delivery fees include set up and pick up (unless discussed otherwise or for DIY products) and is determined by factors including:

– location of your event

– scale of your event

– accessibility (for example venues with stairs will incur additional charges)

– pick up time (events that require pick up from 11.30pm onwards will incur a $50 surcharge)

What time will my order be delivered and picked up?

Delivery and pick up times are organised at the beginning of each week. You will be advised of these times at least 48 hours before your event and given a 2 hour window of approximate delivery and pick up times.

Can I pick up/drop off the products myself?

Some smaller items are able to be picked up and dropped off by the client. This is subject to availability and means to provide suitable transportation for the items. Please include on your quote if you would like to discuss this option.

Do you offer discounts for larger orders?

Our products are very competitively priced and so we do not offer further discounts for larger orders. However, we do offer package deals which are all hugely discounted (Please see our Packages page)

Is there a minimum order amount?

A minimum order amount of $200 applies to all bookings.

Can I decorate the products?

Absolutely – we love to see our clients vision come to life! We just ask that you are careful with our products to avoid any damage.

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