Terms & Conditions
1. The “Hire Company” refers to Ivory Heart.
2. The “Client” refers to the person, firm or corporation hiring equipment from or obtaining styling services from the Hire Company.
3. The “Product/s” refers to all hire items, equipment and packaging supplied to the hirer.
4. The term “Order” refers to any booking that the Client has paid a deposit or the balance on.
5. “Terms” means these terms and conditions of hire.
A 20% deposit is required to be paid to the Hire Company to secure the Client’s chosen products for the event date specified in their quote.
Once the Client’s deposit is received, their quote becomes an Order.
Balance of Order payment is due 4 weeks prior to the event date.
A $200 bond is required for all orders. The bond will be returned within 72 business hours once all Products have been counted and checked. Should any products be found damaged, missing, excessively unclean or require replacement, the Client will be notified and their bond either partially or fully retained. If the amount incurred to repair or replace damaged, missing, or excessively unclean Products exceeds the bond amount then the Client will be invoiced accordingly.
CANCELLATIONS & REFUNDS
All deposits are non-refundable.
If the Client has paid the balance of their Order they are eligible for the following refunds:
• Less than 30 days until event date = No refund available
• 30-90 days until events date = 50% of total hire amount refunded (inclusive of deposit)
• More than 90 days until event date = 75% of total hire amount refunded (inclusive of deposit)
PRODUCT AND DATE CHANGES
The Client is able to add Products or substitute one Product for another of more or equal value in their Order up until 48 hours before their event. This is strictly subject to Product availability.
The Client is able to remove Products from their Order up until 2 weeks prior to their event date. Products cannot be removed from your order after this time.
Date changes are permissible and strictly subject to Product availability.
All products are cleaned and inspected for damage by the Hire Company prior to being hired to the Client.
Once the Products have been delivered to, or picked up by the Client it is the Client’s responsibility to ensure that all products are properly stored, displayed and used in way that will prevent any damage to the Products.
It is the Client’s responsibility to inform the Hire Company of any dissatisfaction with the Products within 4 hours of receiving the Products.
It is the Client’s responsibility to inform the Hire Company of any Product damage incurred during their hire period.
The Client agrees to pay the full cost associated with repairing or replacing Products that are damaged, stolen or go missing during their hire period. These costs will be deducted from the Client’s bond and amounts in excess of the bond amount will be invoiced to the client.
Applicable to pick up items only. A $50 per day late fee applies to all Products not returned by the Client on the agreed upon date.
GENERAL PRODUCT HIRE CONDITIONS
It is the Client’s responsibility to ensure that all products are properly stored, displayed and used in way that will prevent any damage to the Products.
Products that have been set up by the Hire Company must not be moved or relocated without the permission of the Hire Company.
All Products must be carefully cleaned and put back in their original packaging prior to being returned to, or pick up by, the Hire Company (excluding wedding events).
The Hire Company will inform the Client if any of the hire Products have specific cleaning instructions.
The Client will assume full liability for any property damage, personal injury, or third party claims arising from the use or hire of any Products supplied by the Hire Company, and these terms.